How do I contact the BOC?

The Border Operations Centre (BOC) is available to assist airlines with Advance Passenger Processing (APP) for international flights 24 hours a day, 7 days a week.

Phone: +61 1300 368 126 or +61 (02) 6264 1301




SITATEX messages should be sent no later than 45 minutes prior to the flight's departure time. This ensures sufficient time for the BOC to respond to enquiries. Departmental systems require full passport information when updates are made:

  • Family name
  • Given name(s)
  • Other name(s)
  • Date of birth
  • Sex
  • Flight number
  • Country of birth
  • Nationality
  • Passport number old/new
  • Date of issue of passport
  • Date of expiry of passport
  • Issuing authority
  • Details of problem

Unless circumstances have changed, it is not necessary for airlines to make follow up calls to the BOC after they have sent a SITATEX message.