What happens if there is a last minute crew change?

Many airlines have a crewing function based overseas that processes and schedules crew, and will handle changes.

In the event of an emergency crew change where there is not enough time to contact the overseas crewing function, a staff member based in Australia can access the SITA Carrier Portal to submit a last minute change.

Crew do not have to be processed through an airline DCS system like passengers, but can be processed through the SITA Carrier Portal. However, if providing airlines process crew through their DCS as either Operational 'C'; or Positioning Crew 'X'; the Department will accept this.