How do you process travellers with new passports?

The Airline check-in agents are required to enter the details of the new valid passport of the passenger into the Advance Passenger Processing (APP) system, even when a traveller’s visa has been issued against an expired passport.

If the traveller’s personal details in the new passport are different and the passport is unknown to the Department, the APP system will not return an ‘OK TO BOARD’ response. Airline checkin agents are required to contact the BOC so that details of the new passport can be added to the person’s record. Once updated, the ‘OK TO BOARD’ message will be returned via the APP system when using the new passport.

All passport information entered into the APP system should only be from the current, valid passport.