Individuals and Travellers

Information for travellers

Arrangements for Norfolk Island

From 1 July 2016, the Department became responsible for delivering immigration and customs functions on Norfolk Island.

The Australian Migration Act 1958 (Commonwealth) has been extended to include Norfolk Island. This means that passenger movements between the Australian mainland and Norfolk Island are considered domestic travel for immigration purposes.

The Norfolk Island Customs Ordinance 2016 applies a modified version of the Customs Act 1901 and associated regulations on Norfolk Island. This means that people and goods arriving at, and leaving from, Norfolk Island will remain international movements for customs purposes.

Airlines will continue to operate from international terminals for travel between Norfolk Island and mainland Australia.

Travel documentation for passengers

International arrivals and departures from Norfolk Island

All Australian citizens and foreign nationals arriving at Norfolk Island from an overseas location and departing from Norfolk Island to an overseas destination will be subject to Australian immigration and customs requirements.

  • All Australian citizens are required to hold a valid national passport/travel document
  • All non-citizens are required to hold a valid passport/travel document as well as a valid visa for entry to Australia

Domestic travel between Norfolk Island and mainland Australia

Anyone travelling between Norfolk Island and mainland Australia will be required to provide evidence of their identity.

A valid national passport or travel document is the preferred means of passenger identification. Other forms of identification include:

  • valid State/Territory motor vehicle licence
  • valid State/Territory/Commonwealth Government departmental identity card
  • valid document issued by the Commonwealth, or a State or Territory, or by a Commonwealth, State or Territory authority that identifies the person
  • valid aviation security identity card issued by the operator of the aircraft, or the operator of an airport in Australia.

Anyone travelling without a valid passport will experience delays in processing and may also experience difficulties with duty free purchases. Difficulties may also arise should there be a medical, or other emergency requiring a medivac arrangement.

Customs clearance

Travellers arriving at Norfolk Island will be subject to customs clearance formalities. Customs requirements apply to baggage and personal belongings of passengers arriving at, and departing from, Norfolk Island.

Passengers will be required to complete an Incoming Passenger Card (IPC) and declare certain goods that may be subject to prohibition or restriction on arrival at Norfolk Island. Passengers will continue to complete an IPC on arrival in mainland Australia from Norfolk Island. Severe penalties may be applicable for failing to declare such items.

More information about prohibited and restricted goods is available.

Passenger concessions

As there will be no customs duties or Goods and Services Tax on goods arriving in Norfolk Island, passenger concessions are not applicable.

Duty-free concessions will continue to apply to passengers arriving in mainland Australia from Norfolk Island.

More information on mainland Australia passenger concessions is available.

Tourist Refund Scheme (TRS)

Passengers travelling to Norfolk Island may still be eligible to lodge a TRS claim when departing from mainland Australian airports or seaports.

In addition, residents of Norfolk Island may access TRS provisions for External Territory residents to lodge a TRS claim for goods consigned as unaccompanied baggage.

Passengers will not be able to lodge a TRS claim at Norfolk Island.

More information on the TRS, including eligibility and making a claim, is available.

Further information

Accurate and timely reporting of arrival information assists the Australian Border Force (ABF), the operational arm of DIBP, facilitate legitimate trade and identify high risk activity that may require further intervention. The ABF encourages community and industry assistance to protect Norfolk Island’s border.

ABF at Norfolk Island operate from the Norfolk Island District Office located at Taylor's Road, Burnt Pine. ABF at Norfolk Island can be contacted by email

More information about Norfolk Island arrangements is available.