Individuals and Travellers

National Interpreter Symbol

The Interpreter Symbol is a national public information symbol endorsed by the Commonwealth, State and Territory governments. The symbol provides a simple way of indicating where people with limited English proficiency can ask for language assistance when using government services.

 What is language assistance?

Using an interpreter is one of a number of ways of helping service providers to communicate with people who have limited English proficiency. Language assistance can also include:

  • translated information
  • assistance from a bilingual staff member (who has received appropriate training)
  • multilingual information on web sites
  • multimedia resources
    Example: a multilingual CD-ROM
  • multilingual telephone information.

The appropriate form of language assistance depends on the situation. Many government agencies have language services policies to guide staff in determining when and what type of assistance to provide.

Look for the symbol

You may see the symbol in places that deliver government and community information and services such as public hospitals, police stations, state schools, community centres, housing and employment offices, local councils, AMEP service providers and migrant resource centres.

If you can't see it in a place that provides language assistance, consider suggesting that they use it – the more places that use the symbol, the more recognition and understanding of what it means by both service organisations and clients!

Using the symbol

All government service organisations are encouraged to use the symbol and promote it to their members and clients. You can download the Interpreter Symbol in JPEG and EPS formats.

For the Interpreter symbol with text

For the Interpreter symbol without text