Individuals and Travellers

Introduction of online lodgement for protection visas and changes to paper application forms

If you are seeking a protection visa in Australia, you can now apply online through the Department’s ImmiAccount. ImmiAccount is the 'front door' to our online services.

The online form presents questions relevant to your circumstances. Help text is available if you need support and you can attach scanned documents to your application and make payment online.

Once you have successfully submitted your application online, you can check the status your application through ImmiAccount.

It is preferred that you lodge your application online, however, if you are unable to do so, you may lodge a paper application by post to the addresses specified below.

Application forms can no longer be lodged in person at any of our offices.

Which protection visa applications can be lodged online?

You can lodge a Temporary Protection visa (TPV) (subclass 785), Safe Haven Enterprise visa (SHEV) (subclass 790) or Permanent Protection visa (PPV) (subclass 866) application online via ImmiAccount.

Your next application for another TPV or SHEV, also known as a subsequent application, can also be lodged online.

Will the paper application form still be available?

The paper application form will remain available.  The PPV, TPV and SHEV now have a single combined paper application form number 866.

The Department will continue to accept the pre 1 July 2017 forms for initial applications only.

A new form number 1505 must be used for subsequent applications for TPV and SHEV.

Paper applications must be lodged by post to the addresses specified below. Application forms can no longer be lodged in person at any of our offices.

Will the new online form be available in languages other than English?

The online form is in English only. However, the Department will continue to pursue initiatives to help protection visa applicants to complete the form, including provision of instructional materials in key languages.

What is ImmiAccount?

See ImmiAccount for all the information.

Who can create an ImmiAccount?

For information read: Who can create an ImmiAccount?

I am not a migration agent, how do I use ImmiAccount to assist someone who wants to apply?

You can assist someone to create his or her ImmiAccount and lodge his or her protection visa application online. The form asks whether the applicant has received assistance with the completion of their form and you will need to include your details there.

Can I move an application across different ImmiAccount holders?

You can move draft applications across different ImmiAcount holders by using the ‘send’ function in the ‘List of applications’ page. The sending user must know the receiving user’s username or email address. The sending user will lose access to the draft application once it has been sent to another user.

You can move submitted applications across different ImmiAccount holders by using the ‘share’ function in the ‘List of applications’ page. Both the sending user and the receiving user can maintain access to the submitted application. The sending user has the option of maintaining access to the applications or removing it from their account as a part of the send.

I am applying online for a TPV or SHEV and I have a child who was born in Australia. I am receiving an error message that says, 'The applicant was born in Australia to Illegal Maritime Arrival or Unauthorised Air Arrival parents and are known to the Department.' What should I do?

You should remove your child’s details from the online application form and continue to apply online. When you reach the ‘Providing support documents’ page at the end of the application and prior to submitting the application, upload two documents:

  • a copy of your child’s Australian birth certificate
  • a written statement to inform that your child is included in your online application.

Clearly label your child’s name in the description field of the written statement and the Australian birth certificate.

By providing the two documents, the Department will manually add your child to the application.

I am applying online for a Permanent Protection visa and I have a child who was born in Australia. I cannot proceed without my child’s passport details but my child does not have a passport. What should I do?

Your child is prevented from being included in the application in the standard way because the system requires a passport. You should remove your child’s details from the online application form, continue to apply online and submit the application.

Immediately after you have submitted the application, you must request the Department to add your child by:

  • Log in to your ImmiAccount
  • Go to 'My applications'
  • Go to 'Update us'
  • Select your name and 'Attach documents'
  • Select 'Attach' for Identity and Family Composition, Evidence of
  • Upload two documents:
    • a copy of your child’s Australian birth certificate and clearly label your child’s name in the description field
    • a written statement to advise that you wish to add your child to your PPV application. Indicate in the statement if your child is making their own claims for protection and if yes, give details.

The Department will receive the attachments as soon as they are submitted and add your child to your PPV application.

Can I complete the online application in various stages?

When making your application online, you can save your progress as you go and continue your application later. The online application will not automatically save, so make sure you click 'save application' as you progress through the form.

If I cannot answer all the information on a page, can I skip ahead to later pages in the online application?

No. The online application does not allow you to skip ahead without answering certain questions.

You can save your progress and continue your application later. The online application will not automatically save, so make sure you click ‘save application’ as you progress through the form.

What information do I need to fill in an online application?

See Onshore – Protection and Protection Application Information and Guides (PAIG) for more information on how to prepare your application.

What does the new online form look like?

Sample questions for online application - protection visa (636KB PDF) is available.

Can I check the progress of my online application?

Yes. You can check the progress of your online application in the ‘View application status’ page in ImmiAccount​​​​​.

The ‘application submitted’ status type means the Department has received your application. Once you have submitted the application, the Department will assess if your application meets validity requirements. If it is valid, the Department will send you an Acknowledgement of a Valid Application letter and start processing the application. If the application does not meet validity requirements, the Department will write to you to inform you that your application is invalid.

How can I pay for my online application?

All online applications and services are charged in Australian dollars.

Acceptable payment methods are:

  • MasterCard
  • VISA
  • American Express
  • Diners Club
  • JCB
  • pre-paid credit cards
  • BPAY
  • PayPal

A surcharge can apply to transactions made using your credit card and through PayPal.

I am unable to lodge online, how can I lodge my paper application?

It is preferred that you lodge your application online, however, if you are unable to do so, you may lodge a paper application by post.

Application forms can no longer be lodged in person at any of our offices. 

If you are lodging a paper application for a Permanent Protection visa, you can only make a valid visa application by posting your completed paper application form to one of the below addresses (closest to your place of residence).

Onshore Protection New South Wales
Department of Home Affairs
GPO Box 9984
Sydney NSW 2001

Onshore Protection Victoria
Department of Home Affairs
GPO Box 241
Melbourne VIC 3001
 
If you are lodging a paper application for a Temporary Protection visa or a Safe Haven Enterprise visa, you can only make a valid visa application by mailing your completed paper application form to the below address:

IMA Protection Support
Department of Home Affairs
GPO Box 9984
Sydney NSW 2001

If I have already started a paper application on the pre 1 July 2017 version of the form, can I continue to complete and submit it?

Yes.  Paper applications on the old (pre 1 July) forms will continue to be accepted by post for initial applications only.

If I have submitted a paper visa application, do I still need ImmiAccount?

You can use ImmiAccount to attach supporting documents and update application details – this will allow us to receive your new information faster.

To do this you need to 'import' your application into ImmiAccount.

For more information, see ImmiAccount.

Can I use ImmiAccount if I have chosen to receive communication from the Department by post?

Yes, you can use ImmiAccount to communicate with the Department, even if you choose to receive communication and correspondence from us by post. You can use ImmiAccount to attach supporting documents and update application details – this will allow us to receive your new information faster.

If I already hold or have previously held a TPV or a SHEV, will I be able to apply online for my next TPV or SHEV?

Yes. You can apply for your subsequent TPV or SHEV online. You can apply online using the general online form 'Application for a Protection, Temporary Protection or Safe Haven Enterprise Visa'. A shorter list of questions are required for your subsequent TPV or SHEV application.

I am applying online for my next (subsequent) TPV or SHEV, why do the pages skip ahead?

This is normal. Less pages are displayed for subsequent applications and it skips the pages that are not relevant to you.

This is because a shorter version of the online form will display for subsequent TPV or SHEV applications.

The online form is asking for my Invitation / Request ID or Invitation / Client ID from an Invitation to Apply letter or a Reminder to Apply letter. I do not have these letters or these ID numbers, what should I do?

If you are an illegal maritime arrival in Australia, you may have received an Invitation to Apply letter or a Reminder to Apply letter. Your Request ID or Client ID should be available on these two letters. The Request ID is also the same as the Permission Request number. Contact us if you do not have your Request ID or Client ID.

I am an authorised recipient or migration agent but I did not receive a letter to acknowledge the application was received immediately after the online application was submitted.

You can check the status of your application in the ‘View application status’ page in ImmiAccount. The ‘application submitted’ status type means the Department has received your application.

Once you have submitted the application, the Department will assess if your application meets validity requirements. If it is valid, the Department will send you an Acknowledgement of a Valid Application letter and start processing the application. If the application does not meet validity requirements, the Department will write to you to inform you that your application is invalid.

I hold a valid visa but I did not receive a bridging visa grant notice immediately after the online application was submitted.

This is normal for protection visa online lodgement. You will not receive notification of a bridging visa decision until your application has been manually assessed.

The authorised recipient page looks different to what I am used to in ImmiAccount, it does not collect the same information.

This is normal for protection visa online lodgements. If ‘yes’ to email communication is selected in the Form 956 or Form 956a, this status will not update in ‘View application mailbox’ page of ImmiAccount until the application has been manually assessed.

My religion or ethnicity is not listed as an option in the drop down lists, what should I do?

Use the ‘Other – religion not listed’ and ‘Other – ethnicity not listed’ options that are located at the very bottom of the drop down lists.

How many supporting documents can I attach to an online application and how large can they be?

See: Attach documents to an online application

I have submitted my online application, why there is an extra person who was not included in my application in the ‘Update us’ section of my ImmiAccount?

You have previously told the Department that this person was a member of your family; however, you have not identified this person as a member of the same family unit in your online application. The Department will manually remove this extra person from your ImmiAccount within one to two working days after lodgement.   

I am having issues lodging my application online, what should I do?

See Common online error messages for more information. You can also contact us using our ImmiAccount technical support form for assistance.