Travellers who are hearing or vision-impaired

The Australian Government recognises that travellers who are hearing or vision-impaired may have specific requirements when travelling through Australian airports. If you require assistance with the screening process, inform the security screening officer.


  • Security screening officers may use hand signals to gain your attention.
  • Hearing aid devices such as cochlear implants, external component of cochlear implants and middle ear implants will not be affected by metal detectors or body scanners.
  • You will not be required to remove your hearing aid device before being screened.


  • Security screening officers will communicate each step and guide you through the screening process.
  • You may be offered an alternative screening process.
  • Canes cannot be taken through a body scanner. If you cannot be separated from your walking aid, you should inform the security screening officer who can arrange for alternative screening.
  • If you are travelling with a service animal, you will not be separated from them at any time throughout the screening process. If you are travelling internationally, you will not be asked to go through the body scanner. You and your service animal will undergo a physical search. The security screening officer will ask your permission before inspecting the animal. Screening will include a check of its collar, harness, leash, backpack and vest. No items should be removed from the animal at any time.
  • Where it is necessary for security screening officers to search your belongings, they should place the items back in their original location so they can be easily found again.